Ooma Scout Manuel d'utilisateur télécharger pdf (Page 44)

troubleshooting

If you encountered installation problems because you couldn’t determine what home Internet setup or

equipment you have, please read APPENDIX A: IDENTIFYING YOUR EQUIPMENT.

For other problems, refer to the following table:

There’s no phone line next to my Internet

connection

This is a common issue with cable installations.

Use a long phone cable to connect the ooma

Hub to the closest phone jack, or purchase a

pair of HomePlug devices to bridge your Internet

connection to the location of your phone jack.

See ooma’s online support section for more

details on the HomePlug solution.

on the ooma Hub is blinking red

If no other button lights are on, press the ooma

Tab to illuminate the diagnostic light pattern.

on the ooma Scout is blinking red

The ooma Hub is down. Check the diagnostic

light pattern on the ooma Hub to locate the

source of the problem.

are solid red

When using the ooma system with a landline, the

ooma Hub is unable to detect if a phone line is

plugged in. Conrm that the ooma Hub WALL port

is connected to a working phone jack.

are solid red

The ooma Hub cannot get a network connection.

Check that the network cable is plugged in

correctly. The ooma Hub MODEM port (and the

HOME port, if plugged in) should display a solid

green light. Reboot any network devices, such

as modems, routers, hubs, switches, and any

computers.

are solid red

The ooma Hub is unable to register to the ooma

network. Check your Internet connection to see

if it is working and that you can successfully

browse to http://www.ooma.com.

are solid red on the ooma Scout

Make sure the ooma Hub is powered on and that

the ooma Tab is blue. Check that the ooma Scout

WALL port is plugged into the wall jack. If you

have multiple phone lines, verify that the ooma

Hub and ooma Scout are connected to the same

line.

or buttons do not light up

Check that your device is powered properly and

that the brightness control knob (on the right side

of the unit) is not turned all the way down.

ooma Hub or ooma Scout has restarted

The ooma Hub or ooma Scout will restart after

a software update has completed. This will only

occur if the system is idle. A restart is indicated

by the same light sequence as when the device

is rst powered on.

The ooma Tab cycles between blue and red

every few seconds

Swap the phone cables going into the WALL and

PHONE ports of the ooma Hub or ooma Scout.

They may not be plugged in correctly.

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Ooma Scout Manuel d'utilisateur Page 44

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